FAQs

Do you deliver?

We do not deliver. If you are interested in take-out we ask that you please come into the restaurant to place your order. Since our pizzas cook in only 90 seconds, you can get in and out pretty quickly. At peak times there may be a 10-15 minute wait in line, but usually get you out the door with hot pizzas within a few minutes of ordering.

Do you take reservations?

Our Highland Park store is the only Punch location that takes reservations on a limited basis. Reservations, based on availability, are for groups of 6 or more Sunday - Thursday only. Call Highland Park Punch at 651.696.1066 to reserve a table or for more information.

In addition, our Stadium Village store has a 12-person community table that can be reserved (nights only, excluding Gopher Sport game nights). Call Stadium Village Punch at 612.331.3122 to reserve the table or for more information.

Can I place a take-out order over the phone?

Our Highland Park Punch (651.696.1066) is the only restaurant that accepts call-head orders over the phone. If you want to order take-out at any of the other Punch locations please come into the restaurant to place your order.

Do you have nutritional information available?

We do not have a detailed nutritional analysis of our food. If you have any specific questions about ingredients or allergens click here or please email us directly.

More about Neapolitan style pizza:
While the benefits of a Mediterranean diet are well documented, it's not until you travel to southern Italy that you discover how healthy the people appear. We don't know if it's because Naples is the birthplace of both espresso and pizza, but Neapolitans exude energy. While we are not nutritionists, there appears to be some fundamental reasons why that diet is healthier than others -- specifically how Neapolitans make and enjoy their pizzas.

Simplicity:
1. Crushed Tomatoes: One thing that usually surprises our customers is the answer to what's in our tomato sauce: Our sauce is simply crushed tomatoes we import from southern Italy– nothing else. Just pick up a jar of tomato sauce in the store and it's shocking how much stuff is in there besides tomatoes.

2. Dough: It is no secret that our dough recipe is top secret! While it contains only flour, yeast, water and salt it is a very complicated recipe and scientific process. We are passionate about making dough from scratch every day and committed to the old world standard of dough making.

3. Ingredients: We take pride in using fresh, natural, non-processed "whole" ingredients. All of our vegetables are received fresh and prepped daily. We source all of our meats and cheeses from purveyors dedicated to quality above all else. Our prosciutto from Parma, Italy is made using a centuries old technique and our sausage is from a local family run whole hog producer. At Punch, we don't cut corners and purchase ingredients based on quality first.

Lightness:
When people come to Punch for the first time many are surprised by the difference in the amount of toppings compared to traditional American pizza. Neapolitan pizzas are designed to be light and are offered as a first course in Naples rather than a main course. After eating an American pizza you are usually left feeling heavy and maybe a little guilty but after eating a Neapolitan pizza you actually feel good and even energized.

Tradition:
The classic pizza of Naples, Italy is the Margherita. This pizza is made with only fresh mozzarella, crushed tomatoes, and fresh basil. When this “simple” pizza is prepared and cooked properly it is one of the most delicious things in the world. We like to use this pizza to measure our competitors because this pizza doesn't lie – you can tell almost everything about a restaurant's commitment to quality on how the classic Margherita tastes.

Do you offer gluten-free dough?

After extensive trial and error testing dozens of different gluten free crusts, we finally found one that cooks well in our 800 degree wood-burning ovens and compliments our high quality ingredients. Our gluten free crust is also dairy-free and soy-free but it DOES contain eggs.

Please note: This crust is not safe for those who have severe gluten allergies because our kitchen environment has wheat flour in the air and all pizzas are cooked in the same oven. While we have kitchen procedures in place to avoid cross-contamination, we can’t guarantee our Gluten-Free pizza will be 100% gluten free. Please consider this when ordering our GF pizza.

Please see our (Allergy Matrix) to check if a menu item contains gluten.

My pizza was wet, is that normal?

Yes, authentic Neapolitan pizza is "wetter" because of the olive oil and the fresh mozzarella. Unlike American pizza, a Neapolitan style pizza is meant to be eaten with a knife and a fork. In our opinion, nothing tastes better than dipping your crust into the pool of cheese and olive oil in the middle of your plate! However, if you prefer a drier pizza ask the cashier to have the cooks make your pizza with light olive oil, light crushed tomatoes and a firmer "set" on the bottom of the pizza.

If you are dissatisfied with your pizza or your experience at Punch, please email us directly. We want to hear your feedback.

My pizza was burned on the bottom. Are the black bubbles on the pizza crust normal?

Because we cook our pizzas in an 800 degree wood-burning oven there will be dark spots on the bottom of the pizza to achieve a "set" and signature black bubbles on the crust. We expect a properly cooked Neapolitan pizza to have some char. If you prefer your pizza with less char please ask the cashier to have the cooks make your pizza "light done".

If you are dissatisfied with your pizza or your experience at Punch, please email us directly. We want to hear your feedback.

Can Punch donate to my charitable organization?

Punch has two main non-profit partners, Children's Cancer Research Fund and Second Harvest Heartland. Last year, with the help of our generous customers, we raised over $10,000 for cancer research and 10,000 pounds of foodstuffs to help feed the less fortunate in our community. We donated over $50,000 in free pizzas to support these two great organizations.

We also helped hundreds of local non-profit organizations in our neighborhoods raise money through sales of Punch gift cards at silent auctions. We donated over $100,000 in gift cards last year to good causes, from church missions to school scholarships.

How do I make a donation request?

We are happy to support most requests for gift cards to use to fundraise*. Please visit a Punch location that is close to you and ask to speak to a manager. They will gladly help!

*We only ask that the charity be a 501c3 organization and that it is not politically affiliated.

Do you franchise?

We do not franchise.

Media Inquiries

Please contact Blois Olson with Fluence Media 651.276.1678